TERMS

ISLETTA TERMS OF SERVICE

QUICK REFERENCE

This summary is provided for convenience. The complete Terms below apply.

Orders, Limited Drops and Made-to-Order Products

Many Isletta products are released in limited quantities or produced after an order is placed. Adding a product to your cart does not reserve it. Estimated production and shipping dates are estimates, not guarantees.

Unless the product page or applicable law says otherwise, orders cannot be cancelled or changed after they enter production or fulfilment. Contact us immediately if you entered the wrong product, device model, colour, finish or shipping address.

Returns and Exchanges

Because Isletta products are produced in limited quantities and some are made to order, sales are final unless:

Isletta sent the wrong product;
the product arrived damaged;
the product has a manufacturing defect;
a sensor shell does not reasonably fit the compatible device model identified on its product page when applied correctly; or
applicable law gives you a cancellation, withdrawal, return or refund right that cannot be waived.

If there is a problem, contact info@isletta.com promptly and, where possible, within 14 days after delivery. Include your order number and clear photos or video of the issue. This 14-day request does not limit any longer non-waivable right under applicable law.

Sensor Shells and Medical Devices

Isletta sensor shells are decorative accessories. They are not continuous glucose monitors, insulin-delivery products, medical devices, protective equipment or replacements for any device component or adhesive.

Always follow the instructions, warnings and replacement schedule supplied by the manufacturer of your medical device. Do not rely on an Isletta product to keep a sensor attached or to ensure that a medical device works. If a shell interferes with your device, causes discomfort or appears damaged or insecure, stop using it and follow the device manufacturer's instructions.

Materials, Finish and Care

Sterling silver can tarnish. Gold plating, rhodium plating, protective coatings and other finishes can gradually wear, fade or scratch with use. The rate of wear varies with skin chemistry, friction, moisture, salt water, chemicals, cosmetics and care. Normal tarnish, scratching and finish wear are not manufacturing defects.

Shipping, Delivery and International Charges

At checkout, you authorize delivery using the selected carrier and method, including delivery to a mailbox, doorstep, parcel locker, community mailbox, concierge, mailroom, pickup point or another location permitted by that service.

Unless checkout expressly states that duties and import charges are included, the recipient is responsible for duties, taxes, VAT, brokerage, customs and carrier fees assessed at destination. If checkout expressly states that duties are included or prepaid, Isletta will arrange payment of the charges included in that statement.

COMPLETE TERMS OF SERVICE

Last updated: July 25, 2026
Effective date: July 31, 2026

1. About These Terms

These Terms of Service ("Terms") are an agreement between you and Moses Thiessen, carrying on business as Isletta("Isletta," "we," "us" or "our"). They govern your access to and use of https://isletta.com, our Shopify store, our products and any related service that links to these Terms.

Our business contact information is:

Moses Thiessen, carrying on business as Isletta
PH17 – 418 East Broadway
Vancouver, British Columbia V5T 1X2
Canada
Email: info@isletta.com

By using our website or placing an order, you agree to these Terms and to any product-page disclosures and policies presented at or before checkout. If you do not agree, do not use the website or place an order.

Nothing in these Terms excludes, restricts or replaces a consumer right that applicable law does not allow us to waive.

2. Eligibility and Customer Information

You must be at least the age of majority where you live to place an order, or you must place the order with the permission and supervision of a parent or legal guardian.

You agree to provide accurate, complete and current billing, shipping, contact and payment information. You are responsible for maintaining the security of your customer account and for activity conducted through it.

3. Our Store and Third-Party Services

Our store is hosted by Shopify. We may also use payment processors, fraud-prevention providers, fulfilment services, shipping carriers, analytics tools, review platforms, email and SMS platforms, and other service providers.

Third-party services may have their own terms and privacy practices. We are not responsible for a third party's independent acts, outages, restrictions or decisions, except to the extent the law makes us responsible.

4. Product Information and Natural Variation

We make reasonable efforts to describe and display our products accurately. Colours and finishes can appear different because of lighting, photography and display settings.

Many Isletta products are individually finished or produced in small batches. Minor differences in shape, texture, weight, dimensions, surface character, polish, plating and colour can occur. These variations are part of small-batch jewelry production and are not defects unless they materially affect the product's advertised use.

Product packaging, components, measurements and designs may be updated where reasonably necessary. Any material change to a paid order will be handled in accordance with applicable law.

5. Sensor Compatibility and Fit

Each sensor shell is designed only for the exact device model or generation identified on its product page. Similar device names, different generations and regional versions may have different dimensions. You are responsible for selecting the correct product for your device.

Sensor shells use a pressure-fit design. Fit may vary slightly because of normal manufacturing tolerances in both the shell and the underlying device. A shell may also feel different after repeated installation and removal.

Follow Isletta's current tutorial when installing or removing a shell. Do not force, bend, pry or modify the shell or the medical device. When removing a shell, take care not to pull on the sensor, adhesive or skin.

If a shell does not stay reasonably secure on the correct compatible device when the instructions are followed, stop using it and contact us. We may request the order number, device model, photos, measurements or a short video so that we can assess compatibility and provide an appropriate remedy.

6. Decorative Accessory; Not Medical Advice or a Medical Device

Isletta products are decorative jewelry and accessories. They are not:

continuous glucose monitors, insulin pumps or other medical devices;
components of, replacements for or repairs to a medical device;
adhesives, overpatches or products designed to secure a medical device to the body;
protective or impact-resistant equipment;
intended to diagnose, treat, cure, prevent or monitor any disease or condition; or
a substitute for professional medical advice or the instructions of a device manufacturer.

An Isletta product does not guarantee sensor retention, signal transmission, measurement accuracy, waterproofing, device life or device performance. Continue to inspect and operate your medical device as directed by its manufacturer. Never ignore an alarm, symptom or unexpected reading because an Isletta product is being worn.

Stop using the Isletta product if it interferes with the device, blocks a required opening or control, becomes loose, causes pain, irritation or skin damage, or appears unsafe. If you have questions about wearing an accessory over your device, ask the device manufacturer or a qualified healthcare professional.

7. Independent Brand and Third-Party Trademarks

Isletta is an independent brand. Unless we expressly state otherwise in writing, Isletta is not affiliated with, authorized by, sponsored by, endorsed by or partnered with Dexcom, Abbott, FreeStyle Libre, Insulet, Omnipod, Medtronic or any other medical-device manufacturer.

All third-party product names, company names and trademarks belong to their respective owners. We use them only as reasonably necessary to identify compatibility.

8. Materials, Skin Sensitivities and Product Care

Materials and finishes are listed on the applicable product page. Products may include sterling silver, gold plating, rhodium plating, protective coatings, chains, clasps and other components.

People can react differently to metals, coatings, cleaning products and trapped moisture. We do not represent that every product is hypoallergenic or suitable for every person unless the product page expressly says so. Stop use if irritation occurs and seek appropriate medical advice where needed.

To help preserve your product:

avoid bending, forcing, dropping or crushing it;
avoid unnecessary exposure to perfume, lotion, sunscreen, harsh cleaners, chlorine and other chemicals;
rinse and dry it appropriately after salt-water exposure if the product's care instructions permit that exposure;
clean it only as directed by Isletta;
let the product and surrounding skin dry properly after water exposure; and
store it clean, dry and separately from abrasive objects.

Sterling silver naturally tarnishes. Plated and coated finishes naturally change with time and use. Scratches, polishing marks, patina, tarnish and gradual finish wear caused by ordinary use, skin chemistry, friction, moisture, salt, chemicals or improper care are not manufacturing defects.

Product-specific instructions on the product page or in the package form part of these Terms and take priority over general care guidance in this section.

9. Orders and Acceptance

An order confirmation means we received your order; it does not necessarily mean we accepted it. We may accept, reject, limit or cancel an order where reasonably necessary, including for:

payment failure or suspected fraud;
an incorrect price, description or inventory count;
an incomplete or undeliverable address;
a shipping, sanctions or legal restriction;
duplicate orders or an attempt to evade a purchase limit;
unauthorized resale, automated purchasing or bot activity; or
a material violation of these Terms.

If we cancel an order after capturing payment, we will refund the cancelled portion to the original payment method.

Adding a product to a cart or entering a checkout queue does not reserve inventory. Limited drops may sell out quickly. We may apply quantity limits by customer, household, address, account or payment method to promote fair access.

10. Order Changes and Cancellations

Review the product, medical-device model, finish, quantity and address carefully before submitting your order.

Because inventory is limited and some products enter production after purchase, changes and cancellations are not guaranteed. Unless a product page or applicable law says otherwise, an order cannot be cancelled or changed after it has entered production, personalization, packing or fulfilment.

Contact info@isletta.com immediately if you made an error. If we can safely correct an address or order before processing, we will try to help. We are not responsible for a requested change that we did not confirm in writing.

These rules do not limit a statutory cancellation or withdrawal right that applies to your order.

11. Preorders, Made-to-Order Products and Delayed Fulfilment

A product page may identify an item as a preorder, made-to-order item, backorder or delayed-shipment product. By ordering one, you acknowledge that it is not ready to ship immediately and that payment may be collected before production or shipment.

Production and delivery windows are good-faith estimates. Delays can result from production, quality control, freight, customs, carrier interruptions, supply constraints and events outside our reasonable control.

We will provide material delay information and any cancellation or refund option required by applicable law. If a stated supply date passes and the item remains unshipped, contact us for the current status and available options.

A standard product produced in response to aggregate preorder demand is not necessarily a personalized product. Any legal exception for custom or personalized goods applies only where the law's requirements for that exception are actually met.

12. Prices, Currencies, Taxes and Payment

Prices are shown in the currency selected or displayed at checkout. Currency conversion may be performed by Shopify, a payment provider or your financial institution. Your provider may charge conversion or foreign-transaction fees.

The total presented at checkout will identify the product price, shipping charge, taxes collected by Isletta and other charges collected at checkout. Additional import charges may apply as described in Section 15.

We may correct an obvious pricing, product or promotion error. If an error affects an order you placed, we may contact you for instructions or cancel and refund the affected item where permitted by law.

By placing an order, you confirm that you are authorized to use the payment method and authorize the approved total to be charged.

13. Promotions and Gift Cards

Promotions and discount codes are subject to the conditions displayed with the offer. Unless stated otherwise, they cannot be combined, applied retroactively, transferred or redeemed for cash.

Gift cards are subject to applicable law and any terms disclosed on the gift-card page. Lost, stolen or misdirected gift-card codes may be replaced only where we can verify the purchaser, remaining value and applicable circumstances.

14. Fulfilment, Shipping Estimates and Delivery Method

Processing time is the period before an order is handed to a carrier. Transit time begins after carrier acceptance. Both are estimates unless Isletta expressly guarantees a date in writing.

At checkout, you select and agree to the available shipping service and delivery arrangement. You authorize the carrier to complete delivery using the practices permitted by that service, which may include:

handing the parcel to you or another person at the address;
leaving it at a doorstep or another location at the property;
placing it in a mailbox, community mailbox or parcel locker;
delivering it to a concierge, reception desk or mailroom;
routing it to an authorized pickup point; or
obtaining a signature where the selected service requires one.

If you require a particular delivery feature, such as signature confirmation, select it where offered or contact us before ordering. We cannot guarantee that every feature is available in every destination.

Events outside our reasonable control can delay fulfilment or delivery, including severe weather, natural disasters, labour disruptions, customs inspections, carrier interruptions, port congestion, governmental action, supply shortages and platform outages. This does not remove any cancellation, delivery or refund right that applicable law gives you.

15. International Orders, Duties and Customs

You are responsible for confirming that the product may lawfully be imported into the destination country.

The checkout or shipping option will determine how import charges are handled:

Duties included or prepaid: If checkout expressly states that duties, taxes or import charges are included, prepaid or delivered-duty-paid, Isletta will arrange payment of the charges covered by that statement. Charges outside the scope of that statement may still be assessed by local authorities.
Duties not included: If checkout does not expressly say they are included, the recipient is responsible for customs duty, VAT, GST, import tax, brokerage, carrier-advancement fees, clearance fees and other destination charges.

Charges collected by a customs authority, carrier, broker or other third party are generally not refundable by Isletta because Isletta did not collect them.

If a recipient refuses a parcel, does not pay required charges, does not provide requested customs information or does not collect the parcel, it may be delayed, returned, abandoned or destroyed. Subject to applicable law, any refund may be reduced by non-recoverable original shipping, return shipping, customs, carrier and handling costs.

16. Addresses, Returned Parcels and Delivery Problems

You are responsible for entering a complete and accurate shipping address. Contact us immediately if you discover an error. Address changes are effective only when confirmed by us.

If an order is returned because of an incorrect address, refusal, unpaid import charge, failed delivery or failure to collect it, we may offer to reship it after the customer pays the new shipping and other non-recoverable costs. If reshipment is not requested or available, we may refund the recoverable product amount less non-refundable costs, subject to applicable law.

If tracking shows that a parcel is delayed, lost or delivered but you cannot locate it, contact info@isletta.com promptly. Check the delivery location, household members, neighbours, concierge, mailroom, parcel locker and carrier notices first.

We will review available tracking and delivery evidence and, where appropriate, open a carrier investigation. We may request confirmation of the address, a signed declaration, photographs, carrier correspondence or a police report where theft is reasonably suspected. The available remedy will depend on the facts, the selected delivery method, carrier coverage, inventory and applicable law.

We do not automatically deny a claim solely because a tracking page says "delivered." We will assess whether the order was delivered using the method disclosed and agreed to at checkout.

17. Returns, Exchanges and Final-Sale Products

Unless the product page or applicable law provides otherwise, Isletta products are final sale because they are produced in limited quantities and may be made after an order is placed.

We will review requests involving:

an item different from the one ordered;
damage present on delivery;
a manufacturing defect;
a sensor shell that does not reasonably fit the correct compatible device when applied according to our instructions; or
another remedy required by applicable law.

Contact info@isletta.com promptly and, where possible, within 14 days after delivery. Include the order number, a description and clear photos or video. Keep the product and packaging until we provide instructions.

If we confirm an eligible issue, we may repair the product, replace it with the same or a comparable product, provide store credit, reduce the price or refund some or all of the purchase price, as appropriate and as permitted by law. When we sent the wrong product or confirm a covered defect, we will not require you to pay reasonable return shipping.

We may decline a voluntary return or exchange where the product:

is not eligible under the policy disclosed at purchase;
has been worn beyond what is reasonably necessary to inspect fit;
has been altered, bent, damaged, improperly cleaned or misused;
shows ordinary tarnish, scratching or plating wear;
was ordered for the wrong medical-device model;
was marked final sale, sample, seconds or personalized; or
was returned without authorization or required customs documentation.

Original shipping is non-refundable on a voluntary return unless applicable law requires otherwise. Refunds are normally issued to the original payment method.

Authorized U.S. Return Address

Customers must contact us and receive return authorization before sending a product. If we direct you to use our U.S. return location, address the parcel exactly as follows:

Isletta
1685 H Street #54610
Blaine, WA 98230
United States

Sending a parcel to this address without authorization does not make it eligible for a refund or exchange. The sender is responsible for using the approved shipping method, keeping the tracking information and following any return instructions we provide.

Mandatory Local Rights

Some jurisdictions provide non-waivable cancellation, withdrawal, conformity, warranty or refund rights. Those rights apply even if a product is described as final sale.

For example, an eligible customer may have a statutory cooling-off period for an online purchase. To exercise a legal withdrawal right, email info@isletta.com before the applicable deadline with your name, order number and a clear statement that you are withdrawing from the contract. Unless law or Isletta's error requires us to pay, the customer is responsible for direct return shipping. We may wait to issue a refund until we receive the product or reliable evidence that it was sent.

18. Manufacturing Issues and Exclusions

Isletta stands behind the materials and workmanship of its products. A manufacturing issue is a failure caused by the way the product was made, rather than by ordinary use, accident or external force.

Unless a separate written warranty is provided on the product page, we do not offer a "lifetime warranty." Any voluntary remedy under this section is in addition to rights that cannot be waived under applicable law.

The following are not manufacturing defects:

ordinary tarnish, patina, fine scratches and surface wear;
gradual fading or wear of gold, rhodium or another plated or coated finish;
damage from bending, prying, forcing, impact, crushing or modification;
damage caused by incorrect installation or removal;
loss of a product after it was not securely installed or after continued use despite looseness;
exposure damage caused by chemicals, chlorine, salt, cosmetics, heat, improper cleaning or improper storage;
a change in preference or ordering the wrong compatible model; or
damage to, failure of or detachment of the underlying medical device or its adhesive, except to the extent directly caused by a proven defect in the Isletta product and recoverable under applicable law.

Proof of purchase and reasonable evidence of the issue may be required. Remedies apply to the original product and do not guarantee availability of the same design, finish or edition.

19. Safe Use and Assumption of Ordinary Product Risks

Inspect an Isletta product before each installation. Do not use it if it is cracked, bent, sharp, loose or otherwise damaged. Keep small products and packaging away from children and pets because they may present choking or injury hazards.

You are responsible for using the product only for its advertised purpose and compatible device. You accept the ordinary risks of wearing jewelry and decorative accessories, including snagging, surface wear, metal sensitivity and accidental loss.

This section does not transfer to you a risk caused by our negligence or a defective product where applicable law does not permit that result.

20. Reviews, Photos and Community Content

You may submit reviews, photos, videos, testimonials, comments or other content ("User Content"). You confirm that you own or have permission to share it, that it is truthful, and that it does not violate another person's privacy, intellectual-property or other rights.

If you submit User Content directly to Isletta for possible brand use, tag Isletta in a public post and respond affirmatively to our request to use it, or otherwise clearly give us permission, you grant Isletta a non-exclusive, worldwide, royalty-free licence to reproduce, edit for format, display and share that content in our website, organic social media, email and other brand communications.

We will obtain additional permission before using customer content in paid advertising unless the original submission or agreement clearly included paid advertising.

You may ask us to stop future use of specific User Content by contacting info@isletta.com. We will make reasonable efforts to honour the request, but it may not affect materials already printed, published, distributed or lawfully retained.

Any gifted, paid, discounted, affiliate or other material relationship connected to a review or endorsement must be clearly disclosed as required by law.

21. Intellectual Property

The Isletta name, logos, original shell designs, jewelry designs, product names, photographs, videos, illustrations, written copy, tutorials, packaging and website presentation are owned by or licensed to Isletta and are protected by applicable intellectual-property laws.

You may access the website for personal shopping and informational use. You may not, without our written permission:

copy or commercially exploit our content or designs;
scrape the website or use automated tools to interfere with a product drop;
use our photographs, copy or branding to advertise another product;
manufacture or sell counterfeit or confusingly similar products;
falsely claim to be Isletta or an authorized retailer; or
use our products or technical information to assist unauthorized commercial copying.

Nothing in this section restricts fair dealing, honest reviews, lawful resale of a genuine item or another right that cannot lawfully be restricted.

22. Prohibited Conduct

You may not use the website to violate law; commit fraud; infringe rights; transmit malicious code; gain unauthorized access; interfere with checkout or inventory; bypass purchase limits; use stolen payment information; impersonate another person; harass our team or customers; or engage in abusive chargebacks, returns or warranty claims.

We may reasonably restrict access, cancel an order or refuse future service in response to fraud, threats, abuse, unlawful activity, automated purchasing or a material violation of these Terms. Any paid but unfulfilled order we cancel will be refunded unless funds must lawfully be held or remitted elsewhere.

Nothing in these Terms restricts your right to dispute an unauthorized charge or exercise a lawful consumer remedy.

23. Email, SMS and Transactional Communications

We may send transactional messages needed to administer an order, account, support request or legal notice.

We send marketing email or SMS only with the consent or other lawful basis required in the recipient's jurisdiction. Marketing consent is not a condition of purchase. You may unsubscribe from marketing email using its unsubscribe link and may opt out of SMS using the method stated in the message.

Message and data rates may apply. Carriers and platforms may delay, filter or fail to deliver messages.

24. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information. It is incorporated into these Terms by reference.

These Terms are not a substitute for a complete Privacy Policy. Before publishing these Terms, Isletta should ensure that a current Privacy Policy is linked on the website and identifies the applicable privacy contact.

25. Website Availability and Disclaimers

We try to keep the website and its content accurate and available, but the website may occasionally be interrupted, delayed or contain errors.

To the maximum extent permitted by law, the website is provided "as is" and "as available." We do not guarantee uninterrupted access, error-free operation or that every product, drop, colour or replacement will remain available.

Any express promise on a product page and any warranty or consumer right that cannot be waived remains unaffected.

26. Limitation of Liability

To the maximum extent permitted by law, Isletta and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special or consequential loss arising from the website or a product, including lost profits or business interruption.

To the maximum extent permitted by law, Isletta's total liability for a claim will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not apply to fraud, wilful misconduct, gross negligence where it cannot be excluded, death or personal injury where limitation is prohibited, a breach of a non-waivable consumer guarantee, or any other liability that applicable law does not allow us to limit.

27. Events Outside Reasonable Control

We are not responsible for a delay or failure caused by an event outside our reasonable control, including natural disaster, severe weather, fire, flood, epidemic, war, civil unrest, government or customs action, labour disruption, transportation interruption, supply shortage, factory delay, carrier failure, cyberattack, power failure, or Shopify or payment-platform outage.

We will take reasonable steps to reduce the effect of the event and will provide any notice, cancellation option or refund required by law.

28. Resolving Concerns

Please contact info@isletta.com first with your order number and a clear description of the concern. We will make a good-faith effort to resolve it.

Nothing in this section prevents either party from seeking urgent relief, using an applicable consumer-protection process, disputing an unauthorized charge, or bringing a claim before the British Columbia Civil Resolution Tribunal, Provincial Court or another forum with lawful jurisdiction.

29. Governing Law

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles.

The courts and tribunals located in British Columbia will have jurisdiction over disputes, except where a consumer's local law gives the consumer a mandatory right to bring a claim elsewhere.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

30. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date posted with the Terms will identify the current version.

Changes apply prospectively after publication and do not remove rights that already apply to a completed purchase. If a change materially affects an active preorder, we will provide any notice or choice required by law.

31. Severability, No Waiver and Assignment

If part of these Terms is found unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining Terms will continue.

Our failure to enforce a provision is not a waiver of it.

You may not assign your rights or obligations under these Terms without our consent. We may assign these Terms as part of a sale, reorganization or transfer of the Isletta business, subject to applicable law.

32. Entire Agreement and Contact

These Terms, together with our Privacy Policy, product-page disclosures and policies presented at checkout, form the agreement between you and Isletta concerning the website and your order.

If a product page or checkout disclosure is more specific than these Terms, the more specific disclosure controls for that subject, unless applicable law requires otherwise.

Questions about these Terms may be sent to: